Camera Icon Not Showing in the Settrax VM App
Applies to Settrax kiosks.
If you don’t see the camera icon, Settrax can’t find a working camera. Work through these checks in order.
1. Make sure you’re using the Settrax app, not a web browser
The camera only works in the Settrax kiosk app. If Settrax is open in Chrome, Edge or another browser, close it and open the Settrax app instead.
2. Make sure only one Settrax app is open
If the app is open more than once, the camera can only connect to one of them. Close every Settrax window, then reopen the app once.
3. Check that the app is in kiosk mode
The login page should say “Welcome to [your hospital name].” If it doesn’t, the app isn’t set up as a kiosk, and the camera won’t appear. To fix it, either:
- Have a facility staff member with admin access log in and set the app as a kiosk. See Accessing the New Settrax Kiosk App.
- Or contact Settrax Support. We’ll connect remotely and set it up for you.
4. Check where the camera is plugged in
Plug the camera’s USB cable directly into the computer, not into the monitor’s USB ports. Monitor ports often don’t provide enough power for the camera. Unplug it, wait 10 seconds, plug it into the computer, then close and reopen the Settrax app.
5. Restart the kiosk computer
This clears most connection problems and helps Windows recognize the camera.
6. Close other apps that might be using the camera
Only one program can use the camera at a time. Close Teams, Zoom, the Windows Camera app or any other app that uses the camera.
Still no camera icon?
Contact Settrax Support and tell us which steps you’ve already tried. If the camera is damaged, Settrax provides one free replacement per kiosk. See Kiosk Hardware: Who to Contact.
Need help? Start a chat during business hours (Monday–Friday, 5 AM–5 PM PT), email support@settrax.com, or call (866) 900-0375.