VM Kiosk Hardware: Who to Contact
Your Settrax kiosk combines equipment from Settrax with a computer and accessories managed by your hospital’s IT team. Use this guide to know who to contact when something stops working.
Settrax handles the kiosk equipment
Contact Settrax Support for problems with any of these:
| Item | What we cover |
|---|---|
| Camera | One free replacement. Additional replacements are billed to the hospital. |
| Camera mount | One free replacement. Additional replacements are billed to the hospital. |
| Zebra label printer | We’ll check your software settings first. If it’s a hardware problem, we replace the printer at no cost. |
| Weight scale | We’ll check your software settings first. If it’s a hardware problem, we replace the weight scale at no cost. |
Troubleshooting guides: Printers · Scales · Webcams
Equipment keeps getting damaged? Our kiosks are built to be durable. If yours is damaged often, talk with your facility’s security team. Some hospitals have added video monitoring to their vendor tray areas.
Got new equipment from Settrax? Have your IT team contact Settrax Support before connecting it. Include our contact information in your IT ticket so they can reach us with questions.
Your hospital IT team handles the computer
Contact your IT department for problems with:
- The kiosk computer. It’s supplied and managed by your hospital. If the computer is working but Settrax isn’t, contact Settrax Support.
- Keyboard and mouse. These are provided by your hospital. If they’re wireless, replace the batteries before contacting IT.
Setup guides: Kiosk Setup & App Updates
Have questions? Start a chat during business hours (Monday–Friday, 5 AM–5 PM PT), email support@settrax.com, or call (866) 900-0375.