How Couriers Access Settrax

Each courier company has one Settrax account, and it’s used in two ways:

• Drivers use the company email and a case code at the facility kiosk to drop off and pick up trays.
• Courier managers log in to the courier dashboard on a computer or phone to manage the company’s cases.

Drivers don’t have their own Settrax accounts or dashboards. The manager shares each case’s code with the driver making the delivery.

Drivers: at the facility kiosk

Check-ins and checkouts only work in the Settrax kiosk app, not in a web browser.

1. Open the Settrax kiosk app. If it isn’t open, double-click the Settrax icon on the kiosk desktop.
   Don’t use Chrome, Edge or another browser. The camera and scale won’t work there.
2. Check that the login screen says “Welcome to [hospital name].”
3. Enter your courier company’s email address. It’s the same email your manager uses for the dashboard.
4. Enter the 4-digit case code your manager gave you, in place of a password.

Each code works for one case. Ask your courier manager for the code for each delivery.

No Authy needed. The case code identifies you, so drivers don’t use two-factor authentication.

Don’t see “Welcome to [hospital name]”? The app isn’t in kiosk mode, so the camera and scale won’t work. Ask facility staff for help, or contact Settrax Support.

Courier managers: on a computer or phone

1. Go to app.settrax.com in your web browser.
2. Log in with your company’s courier account.

Tip: bookmark the login page, or add it to your phone’s home screen.

What you can do where

Need help? Start a chat during business hours (Monday–Friday, 5 AM–5 PM PT) or email support@settrax.com.