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Zebra GX430t Printer not Printing

 

Printing Function Troubleshooting

 

* Please DO NOT power off or unplug the printer as this can cause an error that will require hospital IT to get involved.

  • If the printer is not printing labels, first check that you are using the Settrax App and not accessing Settrax via an internet browser such as Google Chrome or Microsoft Edge.

  • Once you have confirmed you are accessing Settrax via the app, please check to make sure there aren’t multiple windows of the App open. Please close all windows and re-launch the app.

  • If after re-launching the app you are still unable to print, you will need to check the printer light.
    • If the printer light is blinking green, simply hold the Feed button, located next to the light, until the green light blinks twice.
    • Once it blinks twice, release the button. This should print a configuration label and return the light to a solid green.
    • If the light is red, open the printer and confirm that the printer has labels and ink ribbon. Once you have confirmed, shut the lid and press the feed button. The status should change to solid green.




  • If the printer is not printing labels at all, and the printer light is solid green, check to see if the "Settrax Kiosk App" is running.
    • Go to the Settrax login page at the kiosk.
      • If the light next to the Welcome Message is green, then the app is running correctly.
      • If the light next to the Welcome Message is red, then the app is not running correctly. Check USB cable to ensure the connection from the printer to the computer is secure and not loose.

 

  • To test the printing function in the Settrax software, log in to your Settrax Admin account. Go to Settings > Kiosk Management. On this page, click Test Printing Labels. It will print three test labels.

  • If the kiosk app is working correctly and the printer light is solid green, but the printer is still not working, you may need to check the printer’s local CPU status. Sometimes the GX430t label printer will be knocked out of default printer status. If this happens, make the Zebra GX430t printer the default printer again.

If you try these solutions and they do not fix the problem, please contact support at support@settrax.com for further assistance. We're here to support your success!