How to Cancel a Scheduled Case

1. Locate the case you want to cancel on the Schedule page.
2. Click on the case and open it.
3. Scroll down until you see the red Cancel Case button toward the bottom right corner of the page.
4. Once you click Cancel Case an automatic notification is sent to the vendor, alerting them of the cancellation.

Note: Supervisor or Admin level account is required to edit the schedule within Settrax.

If you have further questions on this article or to learn more, please contact support at support@settrax.com. We're here to support your success!