Q: The camera on the Kiosk has been broken. How do I get a replacement?
A: If the Kiosk camera has been broken, please contact us at support@settrax.com. Settrax will provide one free replacement camera. All future replacement cameras will be charged to the hospital. We've designed the Settrax kiosk to be quite robust. If you find the kiosk is being frequently damaged we recommend discussing this issue with your facility's security department staff so that appropriate steps can be taken to prevent further damage. Some facilities have moved toward placing video monitoring systems in their vendor tray areas.
Q: The camera mount is broken how do we get a replacement?
A: If the camera mount has been broken, please contact us at support@settrax.com. Settrax will provide one free replacement mount. All future replacement mounts will be charged to the hospital. We've designed the Settrax kiosk and its attachments to be quite robust. If you find the kiosk is being frequently damaged we recommend discussing this issue with your facility's security department staff so that appropriate steps can be taken to prevent further damage. Some facilities have moved toward placing video monitoring systems in their vendor tray areas.
Q: We've received a new camera or label printer how do we hook it up?
A: The IT department at your facility should contact Settrax to discuss attaching new items to the kiosk. Please submit an IT ticket with your local IT and attach the Settrax email and/or phone number so we can be contacted with questions. Email: support@settrax.com Phone: (866)-900-0375
Q: The computer is down at the kiosk what should we do?
A: The computer at the Settrax kiosk is supplied by and managed by your IT department please contact them to resolve any issues with the computer. If the problem appears to be a Settrax software issue, please contact Settrax support immediately to get the issue resolved
Q: The weight scale is not turning on.
A: Check all necessary power connections first and if the problem persists contact your IT department to further investigate the issue. If the weight scale has malfunctioned or broken your IT staff will have to contact Settrax to discuss a replacement.
Q: The keyboard and/or mouse is not working.
A: The keyboard and mouse are provided by your local hospital IT department. Please contact your local IT for a replacement. If the keyboard or mouse is wireless, please make sure the batteries have been replaced before contacting IT.
Q: The label printer seems to be malfunctioning and will not properly print.
A: If the Zebra Label Printer is not functioning properly, please contact Settrax support immediately and we will check all software to ensure the proper settings are enabled. If the printer still is not functioning properly, it may be a hardware issue and Settrax will provide a new printer at no cost.
If you have further questions on this article or to learn more, please contact support at support@settrax.com. We're here to support your success!