Authy FAQ

Q: Does Authy cost me anything to use?

A: No!

Q: What if I don't have my cell phone in Settrax?

A: You will need to log into Settrax and update your account with your correct cell phone number.

Q: Do I need the internet to get the token? Some areas of a hospital don’t have cell service.

A: No, the token is not dependent on an internet connection.

Q: Can I use multiple devices to generate the token?

A: No, you will need to register one device to generate tokens for Settrax.

Q: What happens if I lose my phone?

A: You will need to register your new device with Authy. You can learn more information on that process here.

Q: Can I not use two-factor authentication?

A: Implementing two-factor authentication was a decision made in collaboration with hospitals and device companies and is not optional.

Q: How much time will this add during login?

A: Generally 5-10 seconds. The token regenerates every 20 seconds

Q: I am having other issues with Authy, can Settrax help me?

A: Our support team is happy to assist you with common issues we see. However Authy is a 3rd party app and our team has limited troubleshooting capabilities regarding their app. Authy does however have a robust FAQ section that can be found here.

If you have further questions on this article or to learn more, please contact support at support@settrax.com. We're here to support your success!